Refund Policy

Last updated 15 October 2026

14-day money-back guarantee. If V-Asist isn't right for you, ask for a refund within 14 days of your purchase and you get your money back in full — no questions asked.

How to ask for a refund

V-Asist is sold through Paddle.com, our Merchant of Record, which handles payments and refunds. To request a refund:

go to paddle.net and find your order using the email address you bought with, or reply to your Paddle receipt email; or
write to support@vasist.app with your order number, and we'll arrange it with Paddle.

Refunds go back to the original payment method. Paddle usually processes them within a few business days; your bank may take longer to show the money.

After a refund

A refunded license key stops being valid for new versions and may be revoked. Please remove it from your Macs.

After 14 days

If something goes wrong after the 14 days — for example V-Asist stops working with your setup after an update — write to support@vasist.app. We look at every case and will help fix the problem or refund where it's fair. This policy doesn't affect your statutory rights as a consumer.

Try before you buy

Every Mac gets a free 7-day trial with every feature, so you can test V-Asist with your own Mac, capture card and camera before paying.